62bet FAQ — All Your Questions Answered in One Place

Whether you've forgotten your password or changed your number, recovering your 62bet account is possible in both cases — though the process differs slightly for each.

Forgot your password (if your old number is still active): On the login page, click "Forgot your password?" → enter your registered mobile number → request an OTP → enter the 6-digit OTP → set a new password. The whole process takes about 30–40 seconds.

If your number has changed: Contact 62bet Live Chat directly. To verify your identity, you'll need to provide some details — your registered name, approximate registration date, a few recent transaction records, and the last 4 digits of your old mobile number. Once verification is complete, the support team will update your account with the new number — typically within 2–4 hours. This verification process is mandatory for security reasons.

Your name and date of birth cannot be changed on your own after registration, as this information is tied to KYC verification. You'll need to contact support to make any corrections.

How to change your name: Reach out via Live Chat or email support@62bet.click. Send a scanned copy of your National ID (NID) or passport as proof of identity. The support team will update your name and send a confirmation within 1–2 business days.

Updating your mobile number: Log in and go to Profile Settings → select "Change Mobile Number" → request an OTP to your old number → enter your new number → confirm with an OTP sent to the new number. If your old number is no longer active, you'll need to go through support. Note that withdrawals are suspended for 48 hours after a number change — this is a security measure.

62bet supports all of Bangladesh's most widely used mobile banking methods. Details on each option are listed below.

bKash: The most widely used method. Minimum deposit ৳200, maximum ৳25,000 per transaction. Funds are typically credited to your wallet within 3–10 minutes.

Nagad: Minimum deposit starts from ৳200. Just as fast as bKash — balance arrives in 5–15 minutes.

Rocket (DBBL): Dutch-Bangla Mobile Banking users can also deposit via Rocket using the same process — complete the payment and submit your transaction ID.

Upay: Upay Mobile Banking is also supported — the same minimum limits apply.

When making a deposit, you'll need to send funds to a specific number provided by 62bet — this number appears on the payment page after you log in. Save your transaction ID, as you may need to share it with support if anything goes wrong. Withdrawals follow the same process and typically arrive within 15 minutes to 2 hours.

All active 62bet promotions and offers are listed in one place — Latest Promotions page. You can browse it without logging in, but you'll need to log in to claim an offer.

What you'll find on the Promotions page: Welcome bonus, weekly cashback, deposit bonus, free bet offers, tournament specials, and exclusive VIP offers.

Update Time: Recurring offers like weekly cashback reset every Monday. Special event promotions — for tournaments like the World Cup, IPL, and BPL — go live before the tournament starts and end when it's over. Occasional 24-hour flash offers also pop up, so keep your 62bet notifications turned on so you don't miss them.

Each offer shows an expiry date right next to it. Before claiming any bonus, read the terms carefully — especially the wagering requirements and minimum odds.

The 62bet VIP Program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. All members start at Bronze after registration and can move up by accumulating betting points.

How points are earned: Every ৳100 wagered earns 1 VIP point, across both Sports Betting and casino games. Point multipliers increase as you move up tiers — 2x from Gold, 3x from Platinum.

Tier Benefits:

Bronze — 5% weekly cashback, birthday bonus. Silver — 7% cashback, fast withdrawals (within 1 hour), monthly free bet. Gold — 10% cashback, dedicated account manager, exclusive tournament invitations. Platinum — 15% cashback, higher deposit and withdrawal limits, monthly special bonus. Diamond — 20% cashback, personalised offers, priority withdrawals, exclusive event invitations.

Your current VIP tier and how many points you need to reach the next level — log in to VIP page.

Yes, accumulator bets (also known as parlays or multi-bets) are fully supported on 62bet. With this bet type, you select outcomes from multiple matches and the odds multiply together — meaning a winning ticket pays out far more than a standard single bet.

How to do it:

Go to the Sports section and click on the odds for your first match — it will be added to your bet slip. Then click on the odds for your second and third matches. All your selections will appear in the bet slip and it will automatically switch to accumulator mode. Enter your stake and the potential payout will be calculated instantly.

Important: With an accumulator, every selection must win for the bet to pay out — one wrong pick and the entire bet is lost. More selections means more risk, so starting with 2–4 is the smarter approach. You need a minimum of 2 selections to place an accumulator, and the maximum is typically 15–20. You can mix live and pre-match selections in the same bet.